Very kind and helpful employees. Thank you for your kind and warm attitude and recommendations. :)

Visited for information about bus and train cards, and the guy at the front desk, Hezki, was extremely helpful. He communicated clearly and answered many of my questions about Israel. He understands the history, sites, and logistics very well. Highly recommend visiting and speaking with him.

The person who served me (blond person with blue eyes, late 40ies) was rude with an inappropriate behavior with the public. If you are not primarily interested in taking a tour, no need to go there because you will be badly served. My experience: I said I wanted to go to the north (Aifa, Nazareth, Galilea sea) and asked if she had got any recommendations. She told me "but I you check what to do before coming (on a rude ton). Why are you here im Israel?" And i mentioned I came firstly for the wedding of a friend and I wanted to have local advices. And she became judge mental about the fact I came in Israel without a plan and I did not want to take a tour from Tel-Aviv but to take the train and buses to go to spme touristic places. I asked again of she had some advices or places she likes, and she was rude so I asked : "would you like to give me recommendations/preferences or youbdknt want?" and she said she does not want looking at me angry. She was also rude with the other traveller I was passing the day with. So we arrived with a big smile and we left thinking "why is that person so rude when we come to nicely ask questions about tourism?" And we're left with no answer. I worked with tourism industry for 10 years and it is the first time someone spoke to me like that. When I always keep a smile and be polite. That person is paid with taxes and as a public servant of the Minostery of tourism of Israel, it would have been expected that she gives information. If she expects people to have done all the researches, then her job is useless. If she is rude with customers, if she does not want to answer to questions about tourism maybe working with public is not appropriated because that is not good for the vision that tourists, visitors can have of hospitality in Israel. There was no need to be rude and judge mental. There is different types of tourism, different ways of travelling and it is not up to a public servant of the Ministery of tourism to judge your way of travelling. The job should be to help the public to have the greatest experience according to their centers of interest. Because at the end, what will people say about the country, the people and the services they received will influence if other people will choose that destination. And there is therefore it is inappropriate, unnecessary and bad for the reputation to be rude with someone who is nice and polite to you.

במרכז החדש תוכלו למצוא מידע שימושי במגוון שפות על מוקדי תיירות, ומידע על מסלולי הליכה וסיורים מודרכים ביפו. מדי יום ד' שעה 10:00 יש סיור חינם לתיירים באנגלית. יצאנו לסיור כנסיות עם מיקו המדריך סיור חינם לתושבי העיר היה מענין ומרתק .